Return & Refund Policy – HERA FOODS

Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

🔁 Return Policy

  • Return requests must be made within 3 days of delivery.

  • Products must be unused, unopened, and in original packaging.

  • Perishable food items are not eligible for return unless damaged or incorrect.

  • Proof of purchase is required.

💵 Refund Policy

  • Once the returned product is inspected and approved, the refund will be processed within 5–7 business days.

  • Refund will be credited to the original payment method.

  • Shipping charges are non-refundable (unless the error is from our side).

📸 Damaged or Wrong Product

If you receive a damaged or incorrect item, please contact us immediately with clear product photos and order details.

We are committed to resolving issues quickly and fairly.

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